9bat's Privacy Policy —
Your data, our responsibility

Welcome to 9bat's Privacy Policy. This policy explains what information we collect about you when you use the 9bat platform (https://9bat.ws), how that information is used, and the steps we take to protect your privacy.

9bat is an internationally licensed online gaming platform serving Bangladesh and users across the globe. Our Privacy Policy is built in accordance with GDPR and other international data protection standards.

We believe privacy is a fundamental right. That's why every process and technology we build follows a "Privacy by Design" approach — data protection isn't added as an afterthought; it's built into the core of our systems from the start.

9bat only collects information that is necessary to provide our services. Collecting excessive or irrelevant data goes against our policy.

We never collect sensitive information such as religion, political views, or health data. 9bat will never ask for your full bank card PIN or mobile banking password.

9bat uses collected data only for specific, defined purposes. Each purpose has a separate legal basis.

• Account Management: Your identity and contact details are used to create, verify, and secure your account.
• Payment processing: Financial information is used to accurately process deposits and withdrawals.
• Fraud Prevention: Technical and behavioral data are analyzed to detect suspicious activity.
• Service Improvement: Usage patterns are analyzed to improve your gaming experience.
• Customer Support: Relevant information is used to resolve your issues as quickly as possible.
• Responsible Gaming: Gaming data is reviewed to identify potential problem gaming behavior.
• Legal compliance: Data required to meet regulatory obligations is retained accordingly.

Your data is never used to build advertiser profiles, and it is not used for any marketing purposes outside of 9bat.

9bat does not sell or rent your personal data to third parties. However, limited data may need to be shared in certain specific circumstances.

• Payment service providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or crypto processors.
• Game Software Providers: Minimum data required to run a game may be shared with the relevant game studio.
• Security Infrastructure: Technical data may be shared with specialized security partners for fraud investigation purposes.
• Legal authorities: Disclosure is mandatory when required by a court order or a legitimate request from a regulatory authority.

9bat never shares your data with advertising networks, data brokers, or social media platforms.

9bat uses cookies and similar technologies on its website and app to enhance your experience and maintain platform security.

• Essential Cookies: These are strictly necessary for login sessions and security and cannot be disabled.
• Functional cookies: Remembers your language preference and game settings. You can turn this off at any time.
• Analytics cookies: Used to understand how long you spend on each page. This is fully anonymized.
• Security cookies: Used to detect and block bots and fraudulent access attempts.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the site.

9bat uses industry-leading security technology to protect your data. Our security framework operates across multiple layers.

• 256-bit SSL/TLS: All data transfers are protected with the highest standard of encryption.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile at the time of login.
• Firewall & DDoS Protection: Servers are protected against unauthorized access and cyberattacks.
• Regular penetration testing: Independent security experts audit our systems twice a year.
• Data Encryption at Rest: Data stored on our servers is kept encrypted at all times.
• Staff Training: Every 9bat staff member receives regular training on data protection.

In the event of a security breach, we commit to notifying affected users within 72 hours. Use a strong password to protect your account and never share it with anyone.

You have several important rights under 9bat's Privacy Policy. We are committed to respecting each of them.

• Right to Know: To find out what information we hold about you, submit a request — we will respond within 30 days.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: After your account is closed, you may request that all your personal data be deleted.
• Right to Portability: You can request a copy of your information in a readable, portable format.
• Right to Object: You can object to specific uses of your data.
• Right to opt out of marketing: You can opt out of marketing messages at any time.

9bat does not retain data beyond what is necessary. A specific retention period is defined for each category of data.

Once the retention period ends, data is securely destroyed or anonymized. Some data may need to be retained longer for legal reasons — you will be notified when that is the case.

9bat is a platform strictly for adults (18+). We take every precaution to prevent minors from registering or participating in gaming.

• Age Verification: Age verification via national ID card or passport is mandatory at registration.
• No Children's Data: We do not knowingly collect information from anyone under the age of 18.
• Account Closure: If a minor is detected, the account is immediately closed and all associated data is deleted.
• Parental Warning: If a parent or guardian suspects their child is using 9bat, please contact us immediately.

9bat may update this Privacy Policy from time to time. Changes may be made in response to legal requirements, new technologies, or service expansions.

• Advance notice: You will be notified by email or SMS at least 30 days before any significant changes take effect.
• Plain Language: A summary of changes will be communicated in plain language — not legal jargon.
• Consent options: If you do not agree to the updated policy, you will have the option to close your account.
• Archive: Copies of previous policies are kept on file and available upon request.

You can check the "Last Updated" date at the top of this page to see when the policy was last changed. Continued use of the platform after a new policy is published will be considered your acceptance of the updated terms.

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team.

• Live Chat: 24/7 live chat support is available at 9bat.ws.
• Support Email: privacy@9bat.ws — replies are typically sent within 24–48 hours.
• Response Time: Requests to access or delete data are processed within 30 days.

You can also FAQ page Find answers to common privacy-related questions here. For more details, Terms & Conditions read.